About the training
ITIL® 4 Foundation is a course introducing participants to the new version of the IT service management library. ITIL v3 library described 26 processes and 4 functions organized into a five-step Service Lifecycle. In the new version of the library – ITIL4, you can still see elements known from ITIL v3, but ordered slightly differently using the concept of Service Value Stream. The ITIL 4 Foundation course will allow you to map the concepts well known from ITIL (v3) to those used in ITIL 4 and understand the language, key concepts and definitions used in the world of digital services.
The training is in online form. The idea of the ONLINE training is similar to the course of the training taking place stationary – the trainer discusses issues in accordance with the agenda, answers to questions related to tasks in the Questions and Answers sessions. Participants pass the exam after training, which can be performed in online form as well.