ITIL® 4 Managing Professional Transition Module

About the training

ITIL 4 Managing Professional Transition Module is a training enabling easy transition from ITIL (v3) to the updated ITIL 4 library, with no necessity to start the entire path from the beginning. The transition module is intended for those who have at least 17 credits accumulated in the ITIL path (v3), and thus have obtained 6 or more certifications at Foundation, Practitioner and Intermediate levels or have the title of ITIL Expert.
The training enables updating knowledge of the ITIL library, with particular emphasis on the key concepts of ITIL 4. In addition, the participant will learn about the next ITIL 4 modules:

• ITIL 4 Specialist Create, Deliver and Support,
• ITIL 4 Specialist Drive Stakeholder Value,
• ITIL 4 Specialist High Velocity IT,
• ITIL 4 Strategist Direct Plan and Improve.

The training is also possible in online form. The idea of the VIRTUAL CLASSROOM training is similar to the course of the training taking place stationary – the trainer discusses issues in accordance with the agenda, answers to questions related to tasks in the Questions and Answers sessions. Participants pass the exam after training, which can be performed in online form as well.

Purpose of training

• Learning key concepts of ITIL 4.
• Gaining knowledge about the difference between ITIL (v3) and ITIL 4.
• Understanding how ITIL 4 guiding principles can help organizations adapt service management in new digital reality.
• Understanding the four dimensions of service management.
• Gaining knowledge about the lifecycle of digital products in the context of the ITIL operational model.
• Understanding the purpose and components of the service value system (SVS).
• Preparation for the ITIL 4 Managing Professional Transition exam.

Duration

The training lasts 5 days.

Target group

• Persons with at least 17 points in the ITIL (v3) certification path (required).
• People interested in quickly acquiring knowledge and skills in ITIL 4, without no necessity to go through the entire certification path from the beginning.
• IT managers, IT directors and development teams.
• IT consultants and auditors as well as persons involved in providing IT services.
• System administrators and analysts.
• Database administrators.

Language

The training language is English or Polish. Exam and materials are available in English.

Benefits of training

• Easy transition from ITIL (v3) to ITIL 4 without no necessity to restart the entire certification path.
• Acquire skills in planning and building a stream of value of services in order to create, deliver and support IT services.
• Ability to use key principles and methods of managing organizational changes in order to plan and improve.
• Gaining knowledge on demand and defining the offer of services.
• Acquiring the ability to recognize and verify the value of services.

Certification

ITIL 4 Managing Professional Transition exam:

• multiple choice test consisting of 40 questions,
• passing threshold: 70% (28 correct answers),
• duration: 90 minutes (if English is not your native language – 112 minutes),
• book closed (except the English dictionary),
• online exam.

Only people who have at least 17 ITIL (v3) credits on their account, and thus have obtained 6 or more ITIL 3 certificates at Foundation, Practitioner and Intermediate levels, or who have the ITIL Expert title can join the ITIL 4 Managing Professional Transition certificate.

People who have accumulated fewer points in their account can continue to acquire ITIL (v3) certifications and, after reaching the required minimum number of points, take the ITIL 4 Managing Professional Transition exam or begin ITIL 4 certification from the beginning by enrolling in the ITIL 4 Foundation training.