Details

  • 2 days
  • english
  • Accredited training
  • ikonka_euro_Inprogress online training: 190 €

Addons

  • obligatory exam + ebook: 255 €
  • re-take exam: 45 €

Training description

ITIL 4 Foundation is a course introducing participants to the new version of the IT service management library. ITIL v3 library described 26 processes and 4 functions organized into a five-step Service Lifecycle. In the new version of the library – ITIL4, you can still see elements known from ITIL v3, but ordered slightly differently using the concept of Service Value Stream. The ITIL 4 Foundation course will allow you to map the concepts well known from ITIL (v3) to those used in ITIL 4 and understand the language, key concepts and definitions used in the world of digital services.

The training is in online form. The idea of the ONLINE training is similar to the course of the training taking place stationary – the trainer discusses issues in accordance with the agenda, answers to questions related to tasks in the Questions and Answers sessions. Participants pass the exam after training, which can be performed in online form as well.

Training goal

  • comparison of ITIL v3 and ITIL 4,
  • providing participants with knowledge of the ITIL4 library,
  • preparing participants for the official ITIL 4 Foundation exam.

Benefits

  • understanding of new concepts – Service Value System (SVS) and Four Dimensions of Service Management,
  • familiarizing with 34 ITIL Practices,
  • understanding the seven Guiding Principles.

Target group

  • managers and employees of IT departments,
  • managers and support staff (Servicedesk),
  • executives and employees of service companies from the IT sector,
  • all interested in learning and introducing ITIL recommendations into practice,
  • all those interested in obtaining the ITIL 4 Foundation certificate.

Certification

ITIL 4 Foundation exam:

  • single-choic test consisting of 40 questions,
  • duration: 60 minutes (candidates taking the exam in a language other than their native language may receive additional time (25% = 15 minutes) to solve the exam tasks,
  • pass score: 26 points (65%),
  • language: English, German or Dutch.
  • closed books.

A participant who obtained the required number of points to pass the exam receives an international certificate in electronic. Additionally You can buy a paper version of the certificate.

Duration

  • The training lasts 2 days.
  • The exam is online, the participant choose exam date.

Training language

Training language: The training language is English. Language of materials: English.